Job title: Omni-Channel Engineering Manager, Salesforce Service Cloud (Remote)
Company: Victoria’s Secret
Job description: Description
Are you looking for a fast paced, fun, opportunity to lead an amazing team? Do you enjoy troubleshooting, problem solving and have experience with retail customer care on a salesforce service cloud platform? If so, this may be the role for you.
What you’ll love about this role:
You will lead a small technology team who supports our customer care teams transacting within salesforce service cloud. It’s a fast-paced role that brings a variety of tasks and items that you will be responsible for such as:
- Salesforce Application integration design with optimal performance results and meeting business requirements
- Maintaining the health of the Salesforce Service Cloud application and lead by example on the DevOps model
- Developing and demoing new ideas or integrations adding value to the business operations
- Team building and coaching and development of direct reports
- Time and capacity management for initiatives to support business growth
- Supporting the product management team with agile development inclusive of technical recommendations, defect resolution and requirement gathering
- Supporting and troubleshooting when a level 1 integration or application issue is discovered and engaging appropriate vendors if needed
- Analyzing issues with your team and engaging the appropriate development teams if necessary
- Understanding data mapping with the order management system and other systems to support current and future business requirements and projects
- Supporting and understanding needed configuration or development changes within the application to support business requirements or resolution of issues
- Understanding and executing queries of data with analysis to support troubleshooting or problems or business questions
- Providing on call support
for benefit details related to this position.
Minimum Salary: $121,000.00
Maximum Salary: $165,060.00
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
What experience should you bring to this role?
We’re looking for someone with strong organization and communication skills, who is detail oriented with overall service cloud development experience and a strong sense of team building to support projects in a fast-paced Omni Channel environment. A strong desire to grow your teams knowledge through coaching and development conversations, and skills such as:
- Minimum 2+ years of leadership experience
- 7+ years’ experience in full-time, hands-on, full-stack, production Salesforce Service Cloud implementation with experience in Apex programming, LWC and related frameworks, Einstein Bot, Datalake and Tableau integrations.Hands on experience with data analysis, building interfaces, ETL process, and/or reporting processes
- Understanding of agile methodologies
- Integration experience with commerce websites in a retail environment preferred
- Strong interpersonal and communication skills to support building relationships and communicating with all levels of business and technical teams
Why should you join Victoria’s Secret and Co.?
Victoria’s Secret is on an exciting journey of growth and brand revolution. We are a diverse community and foster a culture where everyone can bring their whole selves to work. As our world evolves, we evolve with it by embracing social change, taking action and holding ourselves accountable for creating a happy, healthy, fun and safe place to work.
We are the #1 lingerie brand in the United States and a leading specialty retailer of women’s lingerie, prestige fragrance, body care, accessories and athletic and lounge wear globally. We understand our customers and inspire them with beautiful products and experiences for every moment in their life.
With over 900 stores, a large and growing digital presence, an expanding international footprint and nothing but a bright future ahead, we’re looking for someone who shares our passion for the customer. We believe in our associates, give back to our communities and put the customer first. We are a values-led organization with more than 27,000 associates who are taking our company into a new era of growth in the U.S. and around the globe and would love to share this with
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
Expected salary: $165060 per year
Location: Reynoldsburg, OH
Job date: Sat, 03 Feb 2024 00:11:48 GMT
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