Chatbot tools are software platforms designed to automate interactions between businesses and their customers through messaging applications, websites, social media platforms, and other digital channels. These tools leverage artificial intelligence (AI), natural language processing (NLP), and machine learning algorithms to understand and respond to user queries in a conversational manner. Chatbot tools can significantly enhance customer service, sales, and engagement by providing instant responses 24/7, handling a high volume of inquiries simultaneously, and personalizing communication.
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