Job title: CX Field Service Cloud, Functional Lead
Company: Oracle
Job description: Job Description:CX Field Service Cloud Functional LeadAre you ready to leverage your CX Field Service Cloud expertise with Oracle’s North American Applications Consulting team? We are ready for you!In this role, the CX Field Service Cloud Functional Lead will be working to understand customer goals/requirements, expectations, and challenges, analyze situations/data, for configuring or developing business & technical solutions on the Cloud. You will advise the Project Manager & other stakeholders from time to time on implementation aspects of the project. As a CX Cloud Lead, you would be responsible for the overall delivery quality on the project by ensuring team’s adherence to standard practices and procedures. Build an understanding of and leverage Oracle methodologies, tools, and leading practices.This is a challenging, exciting role that will test your consulting skills, strategic thinking, leadership skills, technical skills and ability to remain focused and follow-through on plans.Responsibilities:Provide consistent high quality & innovative solution leadership on Service Cloud engagements by interacting with customers and other stakeholders to arrive at optimal solutions. Analyze and understand client goals, challenges & areas of opportunity to align Oracle’s Cloud applications for building optimal functional & technical solutions based on Industry Best Practices. Develop and deliver high quality presentations and demonstrations, present and articulate product features and benefits, and configure and test overall Oracle Cloud solutions that delight the clients.Effectively utilize the Oracle Field Service Cloud platform along with other Oracle Integration and web technologies to deliver world class solutions. Collaborate with Sales Teams to support business development efforts in pursuing new opportunities and extensions. Arrive at coherent conclusions by undertaking complex analysis/ application of reason / trace performance implications through complex data/scenarios.Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement. Adhere to all Oracle Cloud security policies, standards and procedures in the performance of job responsibilities. Mentor junior consultants in delivery of their customizations and ensure the solution approach is in-line with the best practices & future product road-mapResponsibilities:Experience / Expertise:
- Hands on experience with configuration of Oracle Field Service Cloud application.
- Expert in the areas of Oracles Field Service Cloud.
- Bachelor’s or master’s degree in engineering or computer Science (BS/MS) or a technical field.
- Strong techno-functional skills in proposing, designing optimal solutions, including ownership of the overall solution for customizations/integrations on Oracle CX Fusion Service Cloud Projects.
- Experience implementing all CX UIs (Web, Mobile, Outlook) with some experience implementing the Redwood UI, including a responsive UI and Visual Builder
- Experience working with or as a part of Service teams and solutions including incident management, service requests, work orders, contact centers, and knowledge management.
- Experience with self-service and portal technologies such as Oracle Digital Customer Service, Oracle Digital Assistant, Oracle Intelligent Advisor.
- Ability to formulate a broader perspective of an issue by recognizing the inter-dependencies and inter-play between elements.
- Excellent problem solving, critical thinking and analytical skills with the ability to exercise mature judgment.
- Excellent customer facing & interpersonal skills with ability to build rapport with all stakeholders.
- Facilitate requirement gathering sessions
- Ability to travel and support customers across various time-zones.
Experience in the following applications is a plus
- Oracle B2C Service
- Oracle Service Cloud
- Oracle Knowledge Management
Certification in one or more of the following:
- Oracle Fusion Sales
- Oracle Fusion Service
- Oracle Redwood Development
Life at Oracle:An Oracle career can span industries, roles, countries and cultures, giving you the opportunity to tackle new roles and challenges, while blending work and life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we work hard to build a vibrant and inspiring workplace that celebrates diverse, hardworking teams where everyone can contribute. We take care of each other, and value giving back to the community. We have flexible work arrangements and offer benefits including generous paid parental leave and comprehensive premium medical insurance.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.At Oracle, we don’t just respect differences-we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.Qualifications: Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $88,500 to $199,500 per annum. May be eligible for bonus and equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insuranceAbout Us:As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
Expected salary: $88500 – 199500 per year
Location: USA
Job date: Wed, 28 Feb 2024 08:45:43 GMT
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