Job title: Executive IT Support Specialist
Company: Yochana IT
Job description: Responsibilities:
Primary point of contact for the CEO
Support SLT, as needed
Exceptional analytical and technical skills in Apple Devices & software (Mac and mobile devices); as well as other workstations & end user technologies
Strong Organizational & Customer Service skills
Ability to work independently as well as collaboratively with local and remote teams
Ability to provide report support
Drive issues & opportunities to resolution with other teams and vendors; escalating as needed
Travel may be required
Be available as on-call support
Requirements:
5+ years of relevant experience in corporate IT support in a hybrid Apple and Windows environment
Exceptional Customer Experience skills and Customer Success obsessed
Thorough understanding of service desk and customer support environment
Deadline oriented with appropriate sense of urgency and ability to make quick and informed decisions
Tolerance for ambiguity in a consistently changing environment
High energy level and creative problem-solving abilities
Excellent verbal, written and interpersonal communication skills with the ability to present complex ideas in clear, concise fashion to technical and non-technical internal customers
Proven analytical, evaluative, and problem-solving abilities
Self-motivated team player
Expertise in Windows, iOS, MSFT O365, Zoom, and mobile device support.
Expected salary: Not Available
Location: San Francisco, CA
Job date: Wed, 06 Mar 2024 23:33:47 GMT
Apply for the job now!
