Job title: Information Technology Specialist 2 (NY HELPS), Box PIMS
Company: New York State
Job description: Minimum Qualifications MINIMUM QUALIFICATIONS:NY HELPS
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.NON-COMPETITIVE MINIMUM QUALIFICATIONS:To be considered for appointment through NY HELPS, or 55 b/c, candidates must meet ONE the open-competitive minimum qualifications for this position. The qualifications are:
- a bachelor’s or higher-level degree, including or supplemented by 15 credit hours in computer science; OR
- a bachelor’s or higher-level degree in any field and at least one year of the experience in information technology; OR
- a minimum of 60 college semester credit hours including at least 15 credit hours in computer science and one year of the experience in information technology; OR
- Two years of the experience in information technology.
PROMOTION: Current NYSED State employees must have one year of permanent competitive or 55-b/55-c service as an Information Technology Specialist 1 or Information Technology Specialist 1 (Programming).SPECIALIZED REQUIREMENTS:Candidates must also possess:
- A bachelor’s degree in information technology, Computer Science, Computer Information Systems, Telecommunications, Management Information Systems, or Computer Engineering; OR
- An associate degree in information technology, Computer Science, Computer Information Systems, Telecommunications, Management Information Systems, or Computer Engineering AND at least 1 year of professional experience in Microsoft 365 (email); OR
- At least 2 years of professional experience in Microsoft 365 suite (Forms, Planner, SharePoint Admin, Teams, email)
COMPETITIVE MINIMUM QUALIFICATIONS:Reassignment: Candidates must have one year of permanent competitive or 55b/c service as an Information Technology Specialist 2.Eligible List Appointment: Candidates must be reachable on the Civil Service eligible list for this title. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter.Information about this examination for this title series can be found at: https://www.cs.ny.gov/jobseeker/dashboard-start/lower-level-it-oc.cfmSection 70.1 Transfer: Candidates must have one year of permanent competitive or 55b/c service in any of the following titles: Supervising Computer Operator. For information regarding the transfer options of your current title, please visit the Civil Service Career At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin. Mobility Office Website. https://careermobilityoffice.cs.ny.gov/cmo/gotit/title-search/index.cfmSection 52.6 Transfer: Candidates must have one year of permanent competitive or 55b/c service in a title allocated SG-16 or higher eligible to transfer under Section 52.6 of the Civil Service Law. For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website. https://careermobilityoffice.cs.ny.gov/cmo/gotit/title-search/index.cfm55b/c Appointment: This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must possess a current 55b/c eligibility letter and ONE of the following minimum qualifications:
- a bachelor’s or higher-level degree, including or supplemented by 15 credit hours in computer science;
- a bachelor’s or higher-level degree in any field and at least one year of the experience in information technology;
- a minimum of 60 college semester credit hours including at least 15 credit hours in computer science and one year of the experience in information technology;
- Two years of the experience in information technology.
SPECIALIZED REQUIREMENTS:Candidates must also possess:
- A bachelor’s degree in information technology, Computer Science, Computer Information Systems, Telecommunications, Management Information Systems, or Computer Engineering; OR
- An associate degree in information technology, Computer Science, Computer Information Systems, Telecommunications, Management Information Systems, or Computer Engineering AND at least 1 year of professional experience in Microsoft 365 (email); OR
- At least 2 years of professional experience in Microsoft 365 suite (Forms, Planner, SharePoint Admin, Teams, email)
Duties Description The New York State Education Department’s (NYSED) Office of Information Technology Services (ITS) is seeking applicants for the position of Information Technology Specialist 2. This position is located within the ITS Help Desk/Training unit, part of the Automation Support Center. Duties of this position will include, but are not limited to, the following:
- Provide phone, email, ticket and in person assistance to the ITS Help Desk customers for NYSED standard software and hardware, network issues, and information security incidents;
- Work effectively with NYSED staff to analyze complex technical hardware, software, and network problems, and devise solutions that meet customers’ needs;
- Develop comprehensive IT solutions based on in-depth knowledge and experience specific to how NYSED technologies work together;
- Create beginner and advanced level training courses for NYSED supported software and present them virtually and/or in person in a formal classroom setting;
- Create written instructions, handouts, and course materials to explain features of hardware and software;
- Create and maintain Help Desk and Training web pages;
- Research features of new and existing software;
- Utilize Microsoft Endpoint Configuration Manager and Microsoft Active Directory for troubleshooting;
- Collaborate and communicate effectively, both verbally and in writing, with ITS staff and program office staff; and
- Document IT issues and fixes using appropriate ITS procedures and practices.
Additional Comments CONDITIONS OF EMPLOYMENT:
This will be a contingent permanent, competitive appointment or a contingent permanent non-competitive appointment. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin. For 55b/c appointment, candidates must possess the minimum qualifications, a current 55b/c eligibility letter and is subject to verification of applicant eligibility. Promotions and transfers may change appointees’ negotiating unit. Candidates should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. Verification of education and experience will be required at the time of interview for all candidates.This position leads to a maximum salary of $80,248 based on annual performance advances.APPLICATION: Qualified candidates should send a resume and letter of interest by March 25, 2024 to omsjobs@nysed.gov (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (PIMS-719/43837) of the position in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility.New York State Education Department (NYSED) is an equal opportunity/affirmative action employer. NYS Human Rights Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, gender identity, prior conviction records, prior arrests, youthful offender adjudications, or sealed records.Interested in a job with New York State, but don’t know where to start?Visit these links for information on working for New York State:
- https://www.cs.ny.gov/jobseeker/
- https://www.cs.ny.gov/pio/publications/gettingajob.pdf
Generous benefits of working for New York State, including, but not limited to, the following:Holiday & Paid Time Off
- Thirteen (13) paid holidays annually.
- Thirteen (13) days of paid vacation leave in year one, increasing to 20+ days with additional years of service.
- Five (5) days of paid personal leave annually.
- Thirteen (13) days of paid sick leave annually for PEF/CSEA and eight (8) days paid sick leave annually for M/C.
- Annual professional leave and educational leave opportunities for eligible staff.
Health Care Benefits
- Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs.
- Family dental and vision benefits at no additional cost.
Additional Benefits
- Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply).
- NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan.
- Paid Parental Leave for all employees and Paid Family Leave (M/C Only).
- Public Service Loan Forgiveness (PSLF).
- Opportunities for telecommuting.
- Eligibility for various life insurance options.
Some positions may require additional credentials or a background check to verify your identity.
Expected salary: $63108 – 80248 per year
Location: Albany, NY
Job date: Wed, 06 Mar 2024 01:36:51 GMT
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