Job title: Information Technology & Supp Tech I – FT Days
Company: Conemaugh Health System
Job description: company_name-Valley-View-Medical-Center is_manager-Valley-View-Medical-Center job_type-Full-time custom_fields.Remote-No custom_fields.ReIndex-1 custom_fields.test123-test123 custom_fields.FeedName-LP-Taleo-feed-Test custom_fields.OurAreas-Acute-Care-Hospitals custom_fields.RNnewgrad-No custom_fields.VanityFacet-No custom_fields.customTheme-Valley-View-Medical-Center custom_fields.SpecificisManager-Valley-View-Medical-Center custom_fields.ExternalReferenceCode-7451-3231
Thank you for your interest in joining our team at Valley View Medical Center. Our team members are the cornerstone of our mission of making communities healthier. Whether you’re an experienced professional or just beginning your career, Valley View Medical Center has opportunities for you to utilize your skills and expertise.
Information Technology & Supp Tech I – FT Days
Mohave Valley, Arizona
Req ID 7451-3231 Post Date Feb. 16, 2024 CategoryInformation Technology FacilityValley View Medical Center
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Initial response to help desk calls made within the first 24 hours; resolve user issues concerns in a timely manner. Responsible for the installation and maintenance of computer equipment as needed throughout the facility and the facilities off-site locations. Maintain equipment and PC software inventory and records; works with Network and System Manager and/or HITS (Health Informatics and Technology Services) Director in determining facility IT/IS needs. Works with Network and System Manager and/or HITS director to align IT/IS to the business needs of the facility. Supports/troubleshoots/repairs network infrastructure as directed by Network and System Manager and/or HITS director. Provides reports or data as requested by Network and System Manager and/or HITS director or other team member as appropriate. Coordinates or provides training to personnel in proper use, maintenance, security, privacy and disposition of software and equipment.
- Interviews customer to determine nature and scope of the customer’s issue, and theappropriate response.• Enters support requests into tracking system and assigns ticket number or other identification.• Supports, assists with troubleshooting of network infrastructure as directed by Network and System Manager and/or HITS Director. Diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary.• Directly responsible for support of computers, peripherals, operating systems, client applications to ensure availability, security, privacy and appropriate back up as directed by manager or director.• Ability to install, configure, troubleshoot, upgrade, reconfigure, physically move while also providing appropriate support to users of all types, while maintaining security and privacy of data.• Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges.• Provide off-site support which will include the items listed above.• Provides education and training as necessary to support users in their positions, and to help make them competent in their roles.• Participates on assigned teams and committees as assigned by manager and/or director.• Needs to be able to provide support after hours, on an on-call basis.• Able to tolerate frequent interruptions and be able to prioritize as needs of the facility change.
Special Skills & Qualifications• Must have strong interpersonal, oral and written communication skills.• Effective human relations skills are required for interfacing with team members, all levels of staff, physicians, patients, families and other contacts.• Must possess the ability to effectively function in a stressful environment. Must possess the ability to remain on feet for extended periods of time and to perform the essential duties of the position.• Server application support and maintenance.• PBX maintenance and phone installation and support.• Trouble ticket software monitoring, support, escalation and resolution.• SOX 2165 report delivery.• Support for secondary and ancillary software/hardware systems (i.e. GEQS, Epiphany, Rapidcomm etc.)• Coordinate with physician practices/external practices for support, go-live, LP administration and Medhost training.• Must possess the ability to use the following equipment: Computer/AS 400 System/ Networking
CONTACTS/INTERACTS WITHPatients, Family, Physicians and Staff
Minimum EducationHigh school diploma or equivalent x PreferredAssociate’s degree preferredBachelor’s degree preferred
Minimum Work ExperienceAt least two years of experience in information systems, preferably in a hospital setting XPreferred
Required SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
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- Information Technology, Mohave Valley, Arizona, United States
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- 615.920.7000
- 330 Seven Springs Way, Brentwood, TN 37027
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Expected salary: $20000 per year
Location: Mohave Valley, AZ
Job date: Tue, 12 Mar 2024 23:09:16 GMT
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