Job title: Information Technology Technician
Company: Commonwealth of Pennsylvania
Job description: THE POSITIONThe Pennsylvania Liquor Control Board (PLCB) has an exciting opportunity for a professional Information Technology (IT) Technician in the Services and Support Division. This position provides internal customer support as a part of the PLCB Help Desk Team which services an organization that generates $2.5 billion dollars in wine and liquor sales via more than 600 Fine Wine & Good Spirits retail store locations, two warehouse distribution centers, regional offices, and home-based license investigators throughout the Commonwealth of Pennsylvania. The PLCB Help Desk is the single point of contact for service and support dealing with hardware, software, and procedural Point of Sale (POS) issues as well as all IT-related issues. Take the next step in your career and apply with us today!DESCRIPTION OF WORKThe PLCB Help Desk’s client population includes more than 2,000 PCs with all related software, over 1,200 POS systems with related inventory management web-based applications, network printers, and networking equipment. As an Information Technology Technician, you will work in a team structure within Information Technology Services (ITS) and coordinate closely with other ITS divisions and other agency departmental offices to ensure that completed work is performed in accordance with procedural requirements. This is a 1st level technical support position which provides support based on established troubleshooting workflows and common problem resolutions. This position is for the night shift team and provides call center support for established workflows and common problems.Interested in learning more? Additional details regarding this position can be found in the .Work Schedule and Additional Information:
- Full-time employment
- Work hours are 3:00 PM to 11:00 PM, with alternating work schedule, Monday – Friday, with a 30-minute lunch.
- Telework: You may have the opportunity to work from home (telework) part-time, with the exception of reporting to the Flank Drive Building four days per month, and as operational needs dictate. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to headquarters at 6345 Flank Drive in Harrisburg.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONSMinimum Experience and Training Requirements:
- One year of experience as an IT Help Desk Technician (commonwealth title); or
- Two years of experience providing IT support services involving hardware and software installation, operation, and maintenance; or
- One year of experience providing IT support services involving hardware and software installation, operation, and maintenance and completion of a one-year apprenticeship in the IT technical support field; or
- An associate degree in an IT field; or
- An equivalent combination of experience and training.
Other Requirements:
- You must meet the
. For more information on ways to meet PA residency requirements, follow the and click on Residency. * You must be able to perform essential job functions.Legal Requirements:
- A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
- You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to
and click the Veterans’ Preference tab or contact us at .Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.EXAMINATION INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
Learn more about our Total Rewards by watching this short !Health & WellnessWe offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.For more information on all of these Total Rewards benefits, please visit and click on the benefits box.*Eligibility rules apply.
Expected salary: $49839 – 75795 per year
Location: Harrisburg, PA
Job date: Sat, 16 Mar 2024 08:53:11 GMT
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