Job title: IT Service Desk Tier 1
Company: Ion Networking
Job description: Ion Networking is a full-service MSP firm located in Windham, ME that believes in having fun and providing top-notch solutions to problems at the same time. We help other organizations effectively design, implement, and support technical solutions across a wide range of disciplines.We are currently seeking an IT Service Desk Tier 1 who possesses a passion for providing quality customer service and strong communication skills. This role will provide Tier 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Why work with us? Here at Ion Networking, we believe that your family time is yours to enjoy. For that reason, a work-life balance is something we value for our team. We like to create a positive and encouraging environment when you are here. Almost every month, we organize exciting events for our employees and their significant others, whether it’s a fishing boat trip, a brewery bussing tour, or an activity day at the lake. Oh, and did we mention that we are a 100% employee-owned Company? Our employees have an ownership interest in the company in the form of shares of stock, meaning that the company’s success directly translates into the success and financial rewards of our team! To learn more, please visit our website atWork Hours: Monday through Friday, 8:00 am to 5:00 pm, no overtime required!Pay Scale: $20.00 – $25.00 per hour depending on experienceWhat we offer:
- Health care allowance
- Paid holidays & vacation
- Your birthday is a paid holiday!
- 401k with a 3% company match
- Bonus system based on billable hours
- Cell phone reimbursement
- Paid training days
- Company vehicle access or mileage reimbursement
- Very limited after-hour requirements, 40-hour week guaranteed
- Career advancement opportunities
- Tuition reimbursement
- Company outings
- Relaxed office culture with great people!
Job Responsibilities:
- Installing and configuring hardware and software components to ensure usability
- Troubleshooting hardware and software issues
- Repairing or replacing damaged hardware
- Upgrading the workstations to enable compatible software on all computers
- Installing and upgrading anti-virus software to ensure security at the user level
- Performing diagnostic tests and evaluations on new software and hardware
- Providing support to users and being the first point of contact for error reporting
- Establishing good relationships with all departments and colleagues
- Checking daily backup operations
- Managing technical documentation
- Office 365: able to reset passwords, add new users, change permissions, add or remove licenses, convert to a shared mailbox, troubleshoot office using built-in tools, understand office licenses
Required Qualifications:
- HS diploma or equivalent
- Driver’s license and reliable transportation
- 1+ years’ experience in computer networks and systems maintenance
- A+ or Cisco Certified Network Associate accreditation is advantageous
- Ability to perform basic math calculations
- Proficient in using Microsoft Office
- Ability to analyze and solve problems
- Ability to prepare routine administrative paperwork
- Excellent written and verbal English communication skills
- Good interpersonal skills
- Attention to detail
- Prolonged periods of sitting at a desk and working on a computer
- Good problem-solving skills
- Printers, workstations, email, scanners
- Excellent communication skills, both written and verbal
- Positive “can do” attitude
- Passion for teamwork and continuing education/development
- Experience with Dell, SonicWALL, FortiGate, Ubiquiti, Office 365, Servers, Screen Connect, experience with PBX, VOIP, and Microsoft Hyper-V technologies is a PLUS
Expected salary: $20 – 25 per hour
Location: Windham, ME
Job date: Thu, 21 Mar 2024 23:05:23 GMT
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