Job title: Technical Support – Bilingual in Chinese
Company: Universal Processing
Job description: *We are recognized as one of the top 5000 on Inc. Magazine’s Annual List of America’s Fastest-Growing Private Companies and one of the winners of USPAACC’s “Fast 100 Asian American Business Awards”. *
Since 2003, we have dedicated ourselves to growing the unique needs of small and medium-sized businesses by putting people before profits. Within 10 years, we emerged as one of the fastest-growing payments processing companies in the U.S. Differentiated from the mega credit card processing providers, our consultants and support team speak the languages our clients speak, and we focus on ingenious customer service, care, support, and reasonable pricing. Our success story has seen us serving over 22,000 clients across the nation.We are seeking a highly motivated and enthusiastic Technical Support to join the operation team. The Technical Support is a critical role that interacts directly with our clients and supports our sales effort.
Apply today if you are excited about this challenging and highly-rewarding position!To learn more about us please visit us at:We are an E-Verify employer!Responsibilities included but are not limited to:
- Help clients set up and test terminals.
- Providing technical assistance and support for incoming queries and issues related to terminal hardware.
- Provide administrative assistance with the company’s daily operation including product ordering, shipment and distribution.
- Assisting in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness.
You Should Apply If You Are:
- Bilingual in English and Chinese is required
- Bachelor’s degree in Computer Science, or the equivalent is preferred
- Technically savvy with strong organization skills
- Experience troubleshooting issues and achieving solutions
- Able to take initiative to solve problem effectively
- Self-motivated to learn new systems and installation of products
- Able to accomplish tasks before deadlines and be detail-oriented
- Able to work efficiently as part of a team and as an individual
- Proficient with Excel and Word
Training:
Don’t be intimidated by the terminologies or the industry if you are not familiar with them. We will provide training for you to understand the industry, full service line the company offers, and how to do troubleshooting and customer service.Benefits:
- We offer medical, vision and dental insurance
- We offer 401k retirement plan with company match
- We offer quarterly performance review for potential quarterly salary increase
- We provide on-the-job training to get you familiar with the industry and the job
- We have a very energetic and fun work environment surrounded by young, entrepreneurial professionals
Compensation:
- A monthly base salary from $3,000 in the beginning, follow with the quarterly salary increase based on performance.
Must be authorized to work in the US at the time of hire.This is a non-exempt position.Powered by JazzHR
Expected salary: $3000 per month
Location: Houston, TX
Job date: Sat, 02 Mar 2024 03:43:38 GMT
Apply for the job now!
