Job title: Telecommunications Enterprise Network Support Manager* (County Promotional)
Company: San Bernardino County
Job description: The JobThis recruitment is only open to current San Bernardino County, Fire District, or Special Districts employees who hold a regular, contract, extra-help, recurrent, Public Service Employee, Work Experience Program (WEX), or intern position. Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment.Your San Bernardino County employment must be clearly listed in your work experience.The Innovation and Technology Department is recruiting for Telecommunications Enterprise Network Support Manager* for the Telecommunication Services Division. The Telecommunications Enterprise Network Support Manager position(s) will be responsible to manage a specialized unit in support of the County’s Enterprise Voice Network. These specialized positions focus on and deliver technological services in the Telecommunication Services Division with experience in providing management, oversight, and direction; conferring with staff on operation matters; serving as a technical advisor; resolving personnel issues; assisting in the development and implementation of policies and procedures for long range network plans and daily operations; reviewing system integrity, security, and efficiency; evaluating and making recommendations to management for improvements or enhancements; and assisting in annual budget status and review: manages multiple projects simultaneously that support VoIP and Infrastructure services that will be used countywide; leads staff in proposing network technology solutions that take into consideration scalability for use by multiple departments; assists in the creation of new and the maintenance of existing countywide and department specific technology policies, standard practices and procedures.Qualified candidates will also have the responsibility to assist in research and cost-benefit analysis of new technologies and telephony services; making recommendations for acquisition of new hardware and software; recommending training courses for staff; assisting in coordination with County department or other customers; and interfacing with customers regarding service issues in order to maintain a high level of customer satisfaction. These positions may require incumbents make presentations as needed; stay abreast on technological changes; and assist in the development of the annual Division budget and periodic review of budget status.This position class is characterized by responsibility to supervise staff assigned to one of several specialty areas of the Telecommunication Services Division*Official job title: Enterprise Network Support Manager. For a more comprehensive listing of job duties for this classification, please refer to the r job description.ABOUT THE DEPARTMENTThe Innovation and Technology Department is County of San Bernardino’s primary technology service provider entrusted with managing and safeguarding the County’s enterprise mission critical systems and infrastructure. It is our goal to empower the County through innovation and enterprise solutions that promote progress through technology and provide transparency and mobility that enable staff to focus on addressing and resolving issues toward the progress of the County’s mission, ensuring continued success. Learn more about our initiatives in IT’s Strategic Plan.IMPRESSIVE BENEFITSClick the image below to learn more about our outstanding traditional benefits!CONDITIONS OF EMPLOYMENTPre-Employment Process: Applicants must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment.Availability: Incumbents must be willing to work different shifts, including nights, weekends, and holidays in support of a 24/7 operation. Positions are subject to on call and emergency call backs and may be assigned to various work locations throughout the County without advance notice.Physical Requirements: Duties may involve lifting up to fifty (50) pounds; bending, stooping, and kneeling.Travel: Travel throughout the County may be required. Employees will be required to make provision for transportation. At the time of hire, a valid California driver license and proof of automobile liability insurance must be produced for the individual providing the transportation.Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.Minimum RequirementsQualifying candidates must meet the requirements in ALL of the following categories:
EXPERIENCE:Four (4) years of full-time equivalent work experience in an enterprise network management environment architecting, engineering, and integrating solutions.Experience must include architecting and/or implementing enterprise solutions in a large organization setting with at least two (2) of the following technologies:
- Telephony and Data Infrastructures
- Cisco UCS Servers
- UCM and Unity Connection
- Avaya PBX and Call Pilot
- VoIP Installation and Repair
- Datacenter Network Infrastructure Platforms
- Network Enterprise Equipment: Routers, Data Switches, Voice Gateways, Cisco VoIP Platforms
- Telephony Dialing Plans/North America Dialing Plans
LEADERSHIP:Three (3) years providing full-scope supervision or acting as a project lead to a team performing network management in an enterprise environment related to VoIP, Telephony, or Voice Infrastructures.EDUCATION:Sixty (60) semester (90 quarter) units of completed college-level courses in information systems, computer science, software engineering, or a related field.Education Substitution: One (1) additional year of qualifying work experience may substitute for the education requirement.Desired QualificationsExperience in Telephony and Data Infrastructures, engineering, VoIP installation and repair, Cisco UCS servers, VMWare, UCM and Unity Connection, Networking, strong leadership, problem solving, and analytic skills are highly desirable. The ideal candidate will demonstrate strong interpersonal and communication skills, a team player with the ability to achieve goals through influence, collaboration, and cooperation.Selection ProcessApplication Procedure: Please complete and submit the online employment application and supplemental questionnaire by the filing deadline.There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire; resumes will not be reviewed. The most highly qualified candidates, based on the evaluation results, may be referred for interview.Be sure to include in your application and Supplemental Questionnaire any relevant experience and education that demonstrates that you meet the minimum requirements as it will be used to competitively evaluate your qualifications.All communications regarding the remainder of the selection process will be via email. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk, and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.If you require technical assistance, please click to review the Government Jobs , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.EEO/ADA: San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the within one week of a recruitment filing deadline.Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click for information and instructions to request Veteran’s Preference points.Management Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.For a summary of benefits,* please click .Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at .*Retirement benefits subject to change.
Expected salary: $105643.2 – 145620.8 per year
Location: San Bernardino, CA
Job date: Mon, 25 Mar 2024 00:36:13 GMT
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